Whether your work focuses on an existing plan or a new challenge, Overlap helps you reach your goals and embed a new way of thinking in your organization.

The best plans involve people that are affected by them. Design thinking meets strategy.

As a Solutions Lab Provider, Overlap partners with organizations to work through complex housing issues and scale potential solutions.

Service Blueprinting makes every step in the service delivery process visible and sheds light on opportunities for innovation. This collaborative process creates a better experience for employees and customers alike.

By learning how to use human-centred design through our design thinking training, your team will work together better and improve how you navigate complex challenges. Get the skills, tools and approaches to unlock innovation in your organization and navigate uncertainty, disruption and a changing world.

Our Design and Creativity Coaching helps you learn and apply HCD skills. Overlap’s coaches can support your creative development and provide project guidance to achieve better outcomes.

Employee engagement has to be more than just a survey. Learn what drives your people and co-create a culture that delivers on employee and company needs.

Talking and engaging with people, rather than assuming what they need, creates understanding and empathy. Starting from a place of empathy sets any initiative up for success—by putting stakeholders at the heart of solutions.

Go from problem to solution in a matter of days. Overlap can lead a design sprint with your team to make immediate and significant progress on your priorities.

We use advocacy to identify and intentionally design and create the change needed in a particular system.

We apply a design approach to solve radically difficult problems.