Strategy by Design

Learn about Extend-A-Family’s journey with Human-Centred Design, and get their tips for adopting a more person-centred approach.

To make Canada a better place for young people would require a transformation on a national scale. Unsure how to tackle this wicked problem, UNICEF paired with Overlap to explore options.

When a client experienced Overlap’s virtual facilitation methods, they knew they needed to learn our approach for themselves. Learn how Overlap developed a training plan to do just that.

Working with Overlap, UNICEF Canada adapted one of their most important national events, engaging youth at every stage.

In collaboration with UNICEF Canada’s One Youth team, Overlap delivered a series of two-day facilitated workshops called Change Summits in cities across Canada, including Ottawa, Montreal, Moncton, Whitehorse, and Calgary.

Although Gore Mutual has a 97% customer satisfaction rating, the company still saw room to improve customers’ experiences with insurance claims. Acknowledging changing customer expectations and needs, Gore sought to learn about the experiences of its customers throughout the claims journey and find opportunities for improvement.

In 2016, Overlap and GGH established a Health Innovation Lab to help the hospital move forward on strategic priorities, gather input from staff, patients, families, and community members, and build the skills of its employees.

Overlap and the Foundation collaboratively planned a project that would use a human-centred design approach to educate providers on the role trauma plays in maternal and early childhood health and improve services available to mothers and young children.