Stories of The Work
Overlappers get to do some of the most interesting work in the world. We design services, strategies, products, communications, and solutions.
Creating a Culture Shift in Human-Centred Design at Extend-A-Family Waterloo Region
Learn about Extend-A-Family’s journey with Human-Centred Design, and get their tips for adopting a more person-centred approach.
Improving Child Well-Being with UNICEF Canada
To make Canada a better place for young people would require a transformation on a national scale. Unsure how to tackle this wicked problem, UNICEF paired with Overlap to explore options.
Developing Training for Great Online Facilitation
When a client experienced Overlap’s virtual facilitation methods, they knew they needed to learn our approach for themselves. Learn how Overlap developed a training plan to do just that.
Empowering Youth Voices on National Child Day
Working with Overlap, UNICEF Canada adapted one of their most important national events, engaging youth at every stage.
Change Summits with UNICEF Canada’s One Youth
In collaboration with UNICEF Canada’s One Youth team, Overlap delivered a series of two-day facilitated workshops called Change Summits in cities across Canada, including Ottawa, Montreal, Moncton, Whitehorse, and Calgary.
Service Design with Gore Mutual Insurance
Although Gore Mutual has a 97% customer satisfaction rating, the company still saw room to improve customers’ experiences with insurance claims. Acknowledging changing customer expectations and needs, Gore sought to learn about the experiences of its customers throughout the claims journey and find opportunities for improvement.
An Innovation Lab with Guelph General Hospital
In 2016, Overlap and GGH established a Health Innovation Lab to help the hospital move forward on strategic priorities, gather input from staff, patients, families, and community members, and build the skills of its employees.
Co-Creating Wellbeing in New York State
Overlap and the Foundation collaboratively planned a project that would use a human-centred design approach to educate providers on the role trauma plays in maternal and early childhood health and improve services available to mothers and young children.
Designing for Change with London Health Sciences Centre
With an upcoming move to a new laboratory, leadership in the Specialty Biochemistry Unit at the London Health Science Centre (LHSC) saw the move as an opportunity to redesign and restructure team workflows, leadership and reporting structures, and processes for collaboration and project management. To do this, they needed a partner that could engage and support their staff in planning and preparing for this transformation.
Strategic Planning with CMHA Niagara
As Canadian Mental Health Association (CMHA) Niagara embarked on their latest strategic planning process, they wanted to put clients and families at the centre of their work. CMHA Niagara engaged Overlap to lead their strategic planning process.
Engagement & Strategic Priorities with City of Stratford
The City of Stratford identified a need to bring the perspectives of its diverse citizens into its municipal planning process. In early 2019, the City of Stratford embarked on a project to develop citizen-informed Strategic Priorities, which would inform the City’s direction over the next three years.
Aging By Design in New York State
The Health Foundation for Western and Central New York (HFWCNY) advocates for continuous improvement in health and health care for young children and older adults. The Foundation selected Overlap as a partner in exploring the impact of using a human-centred design approach to improve the experiences of older adults.
“Shape Your Library” Community Engagement with Kitchener Public Library
As the Library prepared to undertake the next strategic planning cycle, stakeholder engagement was an important step to involve the broader in planning for the Library’s future.
Imagining The Future of The Gathering with Suncor Energy Foundation
Overlap Associates supported the Foundation to explore possible futures and how they might shape the event. Using Strategic Foresight, Overlap and Suncor Energy Foundation constructed future worlds to understand and build strategies for The Gathering’s next steps.
There's Hope in the Fight
There's Hope In The Fight is a moving volume of films in the Better is Possible Project. It's a series of intimate and inspiring mini-documentaries about five very different people facing their own personal struggles and how they are using their experiences to fuel change. These are people who have inspired us—we invite you to hear their stories.
