Our Services > Design Thinking Training

Design Thinking Training

By learning how to use human-centred design through our design thinking training, your team will work together better and improve how you navigate complex challenges. Get the skills, tools and approaches to unlock innovation in your organization and navigate uncertainty, disruption and a changing world.

Solve problems—faster, better

Our training will equip you and your team with:

  • New Tools & Methods for Collaboration—Successful teams can get more from each other and thrive despite complexity and increased demands.
  • Enhanced Leadership Skills—New leadership skills require comfort with ambiguity and an ability to be complex-capable in ways the world has never needed before.
  • Improved Team Dynamics—Bring your team closer together and achieve better outcomes by developing their human-centred design skill set.
  • Confidence to Tackle Problems—An increasingly complex world requires a new skill set and courage to tackle your organization’s toughest problems. 

Overlap runs group training sessions to help teams adopt human-centred ways of working. We also hold sessions for individual sign-up, available online and at our offices throughout the year. These workshops are a great way to be introduced to human-centred design, and to connect with other people interested in working differently.

We offer a variety of course topics. You can learn about:

  • Human Centred Design—Learn to apply the methods of human-centred design to solve problems with empathy and creativity.
  • Creative Collaboration—Learn the concepts and practice the skills needed for the production of new and useful ideas. We start with solo ideation and then explore how we can bring everyone’s ideas together.
  • Facilitation (In-person & Virtual)—During meetings, help participants have powerful conversations and shape their ideas for better understanding and alignment.
  • Community Engagement—Community engagement is an integral part of human-centred problem-solving. Learn about useful community engagement tools and processes.
  • Agile Project Management—Learn how to apply an Agile approach—planning the work, doing the work, and learning from the work—to help your team better respond to change.

 Don’t see the topic you’re looking for? We can develop custom training modules on any of the topics that are featured in our consulting practice.

Lead Contact

Ryan Voisin Director, Innovation Programs


Ryan is the Director of Innovation Programs at Overlap. He designs and delivers programming for organizations to increase their capacity for innovation, facilitating conversations between organizations and their key stakeholders to understand and design for diverse perspectives. Get to know Ryan, see some of his work and engage with his ideas here.

Online Training

As trainers, facilitators, and human-centred designers, we bring a unique approach to your online training. We approach training design by considering the rational and experiential aims—meaning both the learning objectives and content delivery, as well as the participant experience and how people feel throughout the training. This twinned approach plays a key role in the success of every Overlap training, facilitation, webinar, and event.

Human-Centred Design: Launch (Virtual)

Introduce yourself to the fundamentals of design thinking in this online course. Over the course of three 90-minute modules, you’ll learn how to use human-centred design as an approach to solving problems with empathy and creativity.

Human-Centred Design: Tools and Processes (Virtual)

A deep-dive into the tools and methods used in design thinking.

Human-Centred Design: Engagement Foundations (Virtual)

A deep-dive into the foundations of engagement in human-centred design and how you can improve your practice with great engagement.


Get in touch to host training for your team, or sign up to be the first to learn about upcoming individual training dates.

In-person Training

Our training workshops have been described as transformational, fun and very practical and we pride ourselves on our experiential education that supports adoption of the approach. In-person training gives us the opportunity to immerse participants in practical sessions. We provide a vast toolkit that we use ourselves in our project work so participants are able to use the real methods with supports the next day.

In-person training is currently on hold due to the COVID-19 Pandemic, but If you’re interested, please get in touch  to discuss what we can do as we begin to bring back in-person training.

Human-Centred Design: Launch

Introduce your team to the fundamentals of design thinking. Learn more.

Human-Centred Design: Activated

Learn the basics of creativity and human-centred design, as well as the tools and methods to enhance your practice. Learn more.

Human-Centred Design: Mastery

Mastering human-centred design is about the other skills required to lead with confidence and drive new solutions to tough problems. Learn more.


Like what you see? Get in touch!

You can get to better—and it starts with a conversation.