Stories of The Work
Overlappers get to do some of the most interesting work in the world. We design services, strategies, products, communications, and solutions.
Service Design with Gore Mutual Insurance
Although Gore Mutual has a 97% customer satisfaction rating, the company still saw room to improve customers’ experiences with insurance claims. Acknowledging changing customer expectations and needs, Gore sought to learn about the experiences of its customers throughout the claims journey and find opportunities for improvement.