Strategy by Design

Our Strategy by Design methodology stands out for its unique emphasis on engagement and participation. We begin every initiative by gaining a clear understanding of the problem space. We identify the people involved, exploring the problem together, combining insights and different points of view to find solutions that stick.

Our people-focused solutions empower teams in navigating change, enhancing adaptability, fostering innovation, and achieving long-term success.

Service Areas

Organizational Strategy

Organizational Strategy
Community Strategy

Community Strategy
Training

Training
Coaching

Coaching

Solutions Labs

Overlap is proud to be a Housing Solutions Labs Consultant recognized by the Canadian Mortgage and Housing Corporation’s (CMHC) Housing Solutions Lab program

Our Partners

CMHAWW.png
HFWCNY.png
Invest NS.png
Doctor's Without Borders.png
Ontario.png
Region of Waterloo.png
City of Stratford.png
Sun Life.png
Suncor.png
Toronto Foundation.png
Unicef Canada.png
WRDSB.png

“Overlap helped us think, get out of our risk mindset and go for it. This is now the genesis of what we are moving forward globally.”

Todd Minerson, CEO
Movember Canada

“Working with Overlap felt like talking to friends who understand and are connected to our sector. It was an experience that drastically changed our views of strategic planning.”

Carolyn Stewart, Executive Director
Feed Ontario

“Our Board really benefited from the design-thinking approach. It allowed for more interrogation and building consensus in a way other consulting activities had not.”

Laura Carter, Chief Librarian/Chief Executive Officer
Kingston Frontenac Public Library

Case Studies

Our Work
Uniting Woolwich Township Through Inclusive Strategic Planning
Township of Woolwich
Community Strategy
Uniting Woolwich Township Through Inclusive Strategic Planning
Township of Woolwich
Community Strategy

In 2024, Woolwich Township Council approved the 2024-2034 Community Strategic Plan “Thriving Together, A Blueprint for Sustainable Community Growth”, setting a plan in motion to implement priorities that reflect Woolwich’s most pressing needs and biggest opportunities over the next ten years.

Read More →
Township of Woolwich
Community Strategy
Empowering The Food Bank of Waterloo Region with Strategic Clarity
Food Bank of Waterloo Region
Organizational Strategy
Empowering The Food Bank of Waterloo Region with Strategic Clarity
Food Bank of Waterloo Region
Organizational Strategy

As The Food Bank grew, staff faced uncertainties about its evolving role, internal dynamics, and future direction. Leadership recognized the need for a strategic plan to clarify the mission, streamline priorities, and strengthen branding and communication. The plan aimed to align staff, board members, and the community around a shared vision for greater impact.

Read More →
Food Bank of Waterloo Region
Organizational Strategy
Creating a Culture Shift in Human-Centred Design at Extend-A-Family Waterloo Region
Extend-A-Family Waterloo Region
Coaching & Training
Creating a Culture Shift in Human-Centred Design at Extend-A-Family Waterloo Region
Extend-A-Family Waterloo Region
Coaching & Training

Learn about Extend-A-Family’s journey with Human-Centred Design, and get their tips for adopting a more person-centred approach.

Read More →
Extend-A-Family Waterloo Region
Coaching & Training
Improving Child Well-Being with UNICEF Canada
UNICEF Canada
Organizational Strategy
Improving Child Well-Being with UNICEF Canada
UNICEF Canada
Organizational Strategy

To make Canada a better place for young people would require a transformation on a national scale. Unsure how to tackle this wicked problem, UNICEF paired with Overlap to explore options.

Read More →
UNICEF Canada
Organizational Strategy
Developing Training for Great Online Facilitation
Research Institute for Aging (RIA)
Coaching & Training
Developing Training for Great Online Facilitation
Research Institute for Aging (RIA)
Coaching & Training

When a client experienced Overlap’s virtual facilitation methods, they knew they needed to learn our approach for themselves. Learn how Overlap developed a training plan to do just that.

Read More →
Research Institute for Aging (RIA)
Coaching & Training
Empowering Youth Voices on National Child Day
UNICEF Canada
Community Strategy
Empowering Youth Voices on National Child Day
UNICEF Canada
Community Strategy

Working with Overlap, UNICEF Canada adapted one of their most important national events, engaging youth at every stage.

Read More →
UNICEF Canada
Community Strategy
Change Summits with UNICEF Canada’s One Youth
UNICEF Canada
Community Strategy
Change Summits with UNICEF Canada’s One Youth
UNICEF Canada
Community Strategy

In collaboration with UNICEF Canada’s One Youth team, Overlap delivered a series of two-day facilitated workshops called Change Summits in cities across Canada, including Ottawa, Montreal, Moncton, Whitehorse, and Calgary.

Read More →
UNICEF Canada
Community Strategy
Service Design with Gore Mutual Insurance
Gore Mutual Insurance
Community Strategy
Service Design with Gore Mutual Insurance
Gore Mutual Insurance
Community Strategy

Although Gore Mutual has a 97% customer satisfaction rating, the company still saw room to improve customers’ experiences with insurance claims. Acknowledging changing customer expectations and needs, Gore sought to learn about the experiences of its customers throughout the claims journey and find opportunities for improvement.

Read More →
Gore Mutual Insurance
Community Strategy

It starts with a conversation