Empathy maps are an extremely powerful tool for understanding a problem. It’s a straightforward worksheet that facilitates empathy with your clients, your product or service’s end user, or with any other stakeholder in the work you do.

Use it:

• As a public engagement tool—start your next public engagement session with an empathy map and collect them afterward
• At leadership meetings—ground yourself in the experience of the people your organization serves.
• At staff days—have staff fill it out anonymously and share their responses with leadership.

Get a free empathy map download below, and be sure to check out Overlap Gear for more tools to support your work!