As the global pandemic begins to abate in a sustained way, and the reorientation of communities begins in earnest (in a phased manner), important decisions need to be made as to how municipal business will be carried out on a go-forward basis. Municipalities are facing the emergence of new business policies and practices and may now need new approaches to support business transformation.

Through this Municipal-focused Webinar, we are looking forward to introducing Human-centred design as a powerful approach to supporting business transformation.