Thank you for joining us for our Engaged Online Facilitation course. We’ve compiled a set of resources to help you on your learning journey.
Here are digital versions of the Empathy Map and Feedback Grid that were mentioned during the training. These worksheets are licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. That means that we’re happy to have you share and print these digital resources, but please don’t sell them as is or remodel them for sale.
Empathy Map Worksheet
A powerful yet straightforward worksheet to facilitate empathy with others.
Feedback Grid Worksheet
A simple set of questions to capture input on an idea, service, or experience.
Sample: Completed Session Design Worksheet
Here’s a completed worksheet we use at Overlap to design a session.
From time-to-time during our training, we mention specific research or resources that support designingly ways of working. Here’s a shortlist of some of our favourites.
Overlap’s Tools to Support Facilitation
- Design Thinking Tools and Resources Explained (75+ tools to explore, including the empathy map discussed in our time together)
- A Facilitator’s Mindset
- Four Guiding Principles to Facilitation
- Tips for Remote Facilitation
- Five Steps to Intentional Impact (including worksheet)
Overlap’s Designing Virtual Meetings Webinar Series
- How To Make Your Next Remote Meeting More Effective: You’ll be introduced to practical tools and considerations for getting the most out of your remote meetings, while creating a positive experience for everyone involved.
- How to create valuable opportunities for engagement using remote tools: This webinar will walk you through Overlap’s approach to remote facilitation and a checklist we’ve built to guide you through your next remote meeting.
- Expert Panel of What’s Working and What’s Not: You’ll hear from a panel of professionals on their experiences with virtual meetings and facilitations—what’s worked well, what’s been challenging, and what mistakes you can avoid by learning from their experience.
Trauma-Informed Care and Diversity, Equity, and Inclusion Resources
- Anti-Oppressive Facilitation Resources (AORTA): AORTA, anti-oppression resource & training alliance, is a worker-owned cooperative devoted to strengthening movements for social justice and a solidarity economy. AORTA bases their work on an intersectional approach to liberation because they believe that true change requires uprooting all systems of oppression. This particular article highlights how to create inclusive community agreements, or group guidelines, as well as a host of other tips, tools, and techniques for facilitation.
- Could Context Change the World? (Leeno Karumanchery, Ph. D.): In this TEDx Talk, Leeno Karumanchery, Ph. D. challenges the traditional patterns of thinking and perception; He critically applies context to show how people in identical circumstances can experience events very differently. Leeno explores the continuum of discrimination and chronic abuse. An important watch for facilitators as we consider the experiences of participants and work to bring an anti-oppressive approach.
- Three Inclusive Facilitation Practices (Winters Group Inc.) :This article highlights key strategies for facilitating meetings in an inclusive manner by taking into account a few dynamics that exist in almost all Diversity, Equity, and InclusionI learning spaces: power, partiality, and polarization.
Online Group Collaboration Tools
- Mentimeter: allows you to create interactive questions, polls, quizzes, word clouds and Q&As, and to show aggregate responses of participants in real time.
- Miro: an online collaborative whiteboarding platform that enables distributed teams to work effectively together, from brainstorming with digital sticky notes to planning and managing agile workflows. This video walks through the basics of getting started with Miro for group collaboration.
- Running Online Workshops with Miro: Once you’re familiar with the basics of Miro, this video highlights best practices for running online workshops in the platform.
- Inbo Energized: Cards for Remote Meetings and Virtual Teams
At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you’re interested in learning more about ideation, creativity, human-centred design, or facilitation.
- Rituals for Virtual Meetings: Creative Ways to Engage People and Strengthen Relationships by Kursat Ozenc and Glenn Fajardo
- Live Online Learning Activities: How to Increase Interactivity in Your Online Learning by The Thiagi Group
- Applied Improvisation: Leading, Collaborating, and Creating Beyond the Theatre by Cailtin McClure and Theresa Robbins Dudeck
- Improvisation Leads to Increased Participation, Even Online, Psychology Today
- Contagious Culture: Show Up, Set the Tone, and Intentionally Create an Organization that Thrives by Anese Cavanaugh: This book is about setting yourself up for success, improving your leadership presence and your impact, not just on others but yourself. It’s about creating the space you need to share your vision, state your intention, and jump-start your team.
- The Art of Focused Conversation by R. Brian Stanfield: This book highlights the value of wisdom gained by ordinary conversations and demonstrates what can be accomplished through the medium of focused conversation. It is an invaluable resource for all those working to improve communications in organizations.
- The Facilitative Way by Priscilla Wilson: The role of assigned facilitator evolved to becoming instrumental in showing others how to be more facilitative in their day-to-day work. A third wave is beginning to sweep the workplace. This wave combines being facilitative with being strategic and calls for facilitative leadership throughout an organization.
- Gamestorming by David Gray et al: This book includes more than 80 games to help you break down barriers, communicate better, and generate new ideas, insights, and strategies.
Human-Centred Design Gear
We also have many of our tools available for purchase, in case you need a new set of cards or want to gift some to a colleague!
A set of useful nudges for tackling challenges, big and small.
A set of instruction cards for facilitating some of our favourite go-to HCD tools
A notebook with a helpful overview of HCD and our go-to tools.