Thank you for joining us for our Engaged Online Facilitation course. We’ve compiled a set of resources to help you on your learning journey.

Downloadable Resources

Here are digital versions of the Empathy Map and Feedback Grid that were mentioned during the training. These worksheets are licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. That means that we’re happy to have you share and print these digital resources, but please don’t sell them as is or remodel them for sale. 

Empathy Map Worksheet

A powerful yet straightforward worksheet to facilitate empathy with others.

Feedback Grid Worksheet

A simple set of questions to capture input on an idea, service, or experience.

Sample: Completed Session Design Worksheet

Here’s a completed worksheet we use at Overlap to design a session.

Additional Resources

From time-to-time during our training, we mention specific research or resources that support designingly ways of working. Here’s a shortlist of some of our favourites.

Overlap’s Tools to Support Facilitation

Overlap’s Designing Virtual Meetings Webinar Series

Trauma-Informed Care and Diversity, Equity, and Inclusion Resources

  • Anti-Oppressive Facilitation Resources (AORTA): AORTA, anti-oppression resource & training alliance, is a worker-owned cooperative devoted to strengthening movements for social justice and a solidarity economy. AORTA bases their work on an intersectional approach to liberation because they believe that true change requires uprooting all systems of oppression. This particular article highlights how to create inclusive community agreements, or group guidelines, as well as a host of other tips, tools, and techniques for facilitation.
  • Could Context Change the World? (Leeno Karumanchery, Ph. D.): In this TEDx Talk, Leeno Karumanchery, Ph. D. challenges the traditional patterns of thinking and perception; He critically applies context to show how people in identical circumstances can experience events very differently. Leeno explores the continuum of discrimination and chronic abuse. An important watch for facilitators as we consider the experiences of participants and work to bring an anti-oppressive approach.
  • Three Inclusive Facilitation Practices (Winters Group Inc.) :This article highlights key strategies for facilitating meetings in an inclusive manner by taking into account a few dynamics that exist in almost all Diversity, Equity, and InclusionI learning spaces: power, partiality, and polarization.

Online Group Collaboration Tools

  • Mentimeter: allows you to create interactive questions, polls, quizzes, word clouds and Q&As, and to show aggregate responses of participants in real time.
  • Miro: an online collaborative whiteboarding platform that enables distributed teams to work effectively together, from brainstorming with digital sticky notes to planning and managing agile workflows. This video walks through the basics of getting started with Miro for group collaboration.
  • Running Online Workshops with Miro: Once you’re familiar with the basics of Miro, this video highlights best practices for running online workshops in the platform.
  • Inbo Energized: Cards for Remote Meetings and Virtual Teams

Reading List

At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you’re interested in learning more about ideation, creativity, human-centred design, or facilitation. 

Human-Centred Design Gear

We also have many of our tools available for purchase, in case you need a new set of cards or want to gift some to a colleague!

Card Deck

A set of useful nudges for tackling challenges, big and small.

Process Cards

A set of instruction cards for facilitating some of our favourite go-to HCD tools


A notebook with a helpful overview of HCD and our go-to tools.