Through her work with Overlap’s Programs team, Nicole brings her passion and rich experience to support clients and organizations to co-design solutions to complex problems using Human-Centred Design (HCD) tools and processes. Specifically, her focus is on capacity-building and cultivating an HCD mindset for organizations as they lean into this simple yet powerful way of working.
With over 15 years experience as a professor, facilitator, mentor, and coach, Nicole’s approach can be best described as compassionate, empathetic, and deeply committed to understanding and improving the human experience. In her most recent role before joining Overlap, Nicole worked for a decade in the public sector alongside people experiencing homelessness and the broader housing stability system to co-create housing and support options to meet people’s unique needs over the long term. The thread binding Nicole’s entire career is her passion for using a strengths-based approach and her commitment to meaningfully involving people most impacted in the design and implementation of services that respond to their needs.